How long does shipping take?

Retail orders are shipped via Australia Post within 1-2 business days of purchase.

Standard shipping (free for orders over $65) takes 5–7 days and includes tracking.

Express Post is available at checkout for an additional cost.

How do I track my order?

Once your order is processed, you will receive an email with your tracking number.

Do you ever use couriers instead of Australia Post?

Occasionally, we may use a courier for large retail orders (such as yoga mats). You will be notified if this applies to your order.

What if my order is delayed?

While we are not responsible for delays caused by Australia Post or third parties, please contact us if you do not receive your order in a timely manner.

NZ orders are shipped from our Melbourne dispatch centre.

Retail orders are shipped by Australia Post within 1-2 business days of purchase. Shipping rates will be calculated at checkout.

Occasionally we may send large retail orders (such as yoga mats) by courier. You will be notified if this is the case with your order.

MoveActive is not responsible for delays in shipping caused by Australia Post or other third parties, however, please get in contact if you don't receive your order in a timely fashion.

Retail orders are shipped by Australia Post within 1-2 business days of purchase. All retail orders include free shipping for orders over $65 with 5–7-day Standard Post with tracking. If you require Express Post, you can select that at the checkout for an additional cost.

Once your order is processed, you will receive an email with your tracking number.

Occasionally we may send large retail orders (such as yoga mats) by courier. You will be notified if this is the case with your order.

MoveActive is not responsible for delays in shipping caused by Australia Post or other third parties, however, please get in contact if you don't receive your order in a timely fashion.

International orders are shipped from our Melbourne dispatch centre.

Retail orders are shipped within 1-2 business days of purchase. Shipping rates will be calculated at checkout.

Occasionally we may send large retail orders (such as yoga mats) by courier. You will be notified if this is the case with your order.

MoveActive is not responsible for delays in shipping caused by Australia Post or other third parties, however, please get in contact if you don't receive your order in a timely fashion.

My parcel hasn’t arrived yet, what do I do?

Once the order has been processed you will receive an email with your tracking number through Australia Post. You can use this link to track your order with your tracking number provided. If you are an international customer, once the package has arrived in your country the tracking number provided to you by us will work with your country's postage provider.

If your purchase has not arrived within the target delivery period, please send us an email to hello@moveactive.co for all orders.

What shipping service do you use?

We send all of our parcels via Australia Post within Australia and internationally. If you are an international customer, your parcel will be directed to a local postage company once it arrives in your country. You will still be able to track it using the Australia Post tracking number we provide.

Items purchased from a sale/clearance will not be accepted for return.

If you’re not 100% happy with your order, please get in touch for an exchange, store credit or refund.

For all return and exchange enquiries, please send an email with your name, order number and the details of your query to hello@moveactive.co

A member of our team will be in touch shortly to assist.

We cherish our brand and implement quality checks into every stage of the design and creation process. We replace any defective products. Please note that this does not include general wear and tear.

For returns, the cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged/refunded items is at the customer's expense.

Yes, you will be able to select Afterpay as a payment option at checkout.

How does Afterpay work?

Afterpay allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.

Simply shop with us and choose Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase. You’ll pay 25% at the time of purchase and be able to process your order that day.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically take the money from your debit or credit card on your payment due dates.

Yes, you will be able to select Zip Pay as a payment option at checkout.

How does Zip Pay work?

 Zip Pay is an interest-free buy-now-pay-later service with a credit limit. Repayments are based on a minimum monthly payment. Please visit their website to find out more.

Please ensure you wash your grip socks on a warm machine wash and dry naturally. Do not tumble dry. Do not dry clean. Do not iron. 

How do I care for my MoveActive Microfibre yoga mat? 

For all yoga mats except the cork, wipe the mat with a mild detergent after use, once dry. The mats are also machine washable in cold water with a mild detergent. Do NOT tumble dry and Do NOT soak in oxygen-based bleaches. Hang outside in the shade to dry. Store away from sunlight. 

Cork mat - Wipe with water or a mild detergent after use. Once dry, roll it up with the cork side facing outward. Store in a cool, dry place. Avoid exposure to the sun. 

How do I care for my Vegan Leather Pilates or Yoga mat? 

Wipe with mild detergent after use. Once dry, roll it up with the top side facing outward. Do not fold.

How do I care for my MoveActive Microfibre Pilates mat? 

Wipe with a mild detergent after use, once dry, fold it up with the top side facing outwards. Machine wash in cold water with a mild detergent. Do not tumble dry and do not soak in oxygen-based bleaches. Does not contain PVC or Latex. Store away from sunlight. 

MoveActive believes the future of our planet and the fashion industry depends on our company's commitment to our environmental impact. The journey to creating a sustainable and ethical product is one that requires constant development, learning and refinement and as a company, we are committed to constantly evolving our business practices to ensure we’re working towards contributing to a sustainable industry. 

Our products are packaged in sustainable packaging. We use biodegradable courier bags and environmentally friendly packing accessories to deliver products to our customers. We have a no plastic policy (where necessary) and believe all packaging should exist for a cause or purpose. Most of our accessory products are packaged in mesh bags which are designed to reuse or to carry the product in. 

We constantly invest in the research and development to source fabrics and packaging that are not only high-quality and durable, but also have sustainable qualities.

Yes, MoveActive supports charities with every purchase through i=Change. 

We donate $1 from every online sale to i=Change to support life changing projects and charities around the globe. So far we have raised more than $95,824 through partnering with i=Change. You can track our impact here.

We don’t currently have a retail store, however we welcome customers to visit us at MoveActive HQ at 26 Albert Street, Brunswick East in Melbourne by appointment, where you can try on the KNEO range.

We want every woman to feel empowered and confident in KNEO leggings. Our focus has always been to create products we are proud of and that are size inclusive. We encourage you to try our leggings and if they don’t fit the way you hoped, exchange or refund them, we always want to put our customers first.

All of the leggings in our range are moisture wicking – meaning you’ll feel dry and confident throughout your workout. 

Our leggings have been squat tested to ensure you feel your best, no matter what the workout!