Frequently asked questions
Shipping
We send all of our parcels via Royal Mail. Shipping rates will be calculated at checkout.
Once your order has been processed you will receive an email with your tracking number. If your purchase has not arrived within a timely period, please send us an email to info@moveactivewholesale.co.uk and our team will be happy to assist.
Returns
Need to make a return or exchange? Simply email info@moveactivewholesale.co.uk within 30 days of purchase with your name, order number, and a brief description of your request, and our team will be happy to help. Items must be unused and returned with original packaging attached. We’re happy to offer exchanges, store credit, or refunds in line with our returns policy. Please note that clearance sale items cannot be returned. If you receive a faulty product, please get in touch and we’ll arrange a replacement. Please note that general wear and tear is not considered a fault.
For returns, the cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged/refunded items is at the customer's expense.
Sales
Please note that items purchased on sale or as part of a clearance promotion are considered final sale and are not eligible for return, exchange, or refund.
In the event that a product becomes unavailable during a sale, refunds will be processed automatically.
Care
Please ensure you wash your grip socks on a warm machine wash and dry naturally. Do not tumble dry. Do not dry clean. Do not iron.
Wipe with mild detergent, allow to air dry and roll with the top side outward. Do not fold.
Wipe with mild detergent, air dry and roll top side outward. Machine wash cold on gentle cycle if needed. Do not tumble dry or bleach. Store away from sunlight. Do not fold.
Sustainability
MoveActive believes the future of our planet and the fashion industry depends on our company's commitment to our environmental impact.
The journey to creating a sustainable and ethical product is one that requires constant development, learning and refinement and as a company, we are committed to constantly evolving our business practices to ensure we’re working towards contributing to a sustainable industry.
Our products are packaged in sustainable packaging. We use biodegradable courier bags and environmentally friendly packing accessories to deliver products to our customers. We have a no plastic policy (where necessary) and believe all packaging should exist for a cause or purpose. Most of our accessory products are packaged in mesh bags which are designed to reuse or to carry the product in.
We constantly invest in the research and development to source fabrics and packaging that are not only high-quality and durable, but also have sustainable qualities.














